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LEGAL · PRIVACY

Privacy policy.

How Al Tawfiq Group collects, uses and protects the personal data you share through this website. We keep it to what we need, use it to help you, and protect it.

EFFECTIVE DATE — TO BE CONFIRMED AT PUBLICATION

ON THIS PAGE

This policy is provided for general information about how this website handles personal data. It is a template that should be reviewed and adapted by qualified legal counsel to reflect the company’s actual data practices and the current requirements of Saudi law before publication. It is not legal advice.

01 Introduction

This Privacy Policy explains how Al Tawfiq Group — the trading name of Altawfiq General Trade Est. (“we”, “us”, “our”) — collects, uses, discloses and protects personal data when you visit this website or contact us through it. We are based in Duba, Tabuk Region, Kingdom of Saudi Arabia.

By using this website or submitting an enquiry, quote request or vendor-registration request, you acknowledge the practices described in this policy. If you do not agree with it, please do not submit personal data through the site.

02 Who we are

The data controller responsible for personal data collected through this website is Altawfiq General Trade Est., a registered establishment in the Kingdom of Saudi Arabia, with its head office in Duba, Tabuk Region.

For any question about this policy or about how your personal data is handled, use the contact details on our contact page or the privacy contact published there.

03 What data we collect

We collect only the information needed to respond to your enquiry and provide our services. Depending on how you interact with us, this may include:

  • Contact details — your name, company, email address and phone number, when you submit a form or contact us.
  • Enquiry content — the requirement, location, quantities, documents (such as a BOQ or RFQ) and any other information you choose to include in your message.
  • Technical data — standard information your browser sends, such as IP address, device and browser type, and pages viewed, collected to keep the site secure and working.

We do not intentionally collect special-category or sensitive personal data through this website, and we ask that you do not submit it.

04 How we use your data

We use personal data to:

  • respond to your enquiry, prepare quotations and provide the services you request;
  • process vendor-registration and procurement requests;
  • communicate with you about your enquiry or an ongoing engagement;
  • maintain, secure and improve this website; and
  • comply with legal, regulatory and tax obligations.

We process your data on the basis of your consent, the performance of a contract or steps taken at your request, our legitimate business interests, and compliance with applicable law.

05 Sharing and disclosure

We do not sell your personal data. We may share it only where necessary with:

  • service providers who support our operations (for example, IT, hosting or communications providers), under appropriate confidentiality obligations;
  • professional advisers, and public authorities where required by law; and
  • other divisions operating under Altawfiq General Trade Est., where your enquiry spans more than one service.

Any third parties who process data on our behalf are required to protect it and to use it only for the purposes we specify.

06 Data retention

We keep personal data only for as long as needed for the purposes described in this policy, including to meet legal, accounting, tax or reporting requirements. When data is no longer required, we take reasonable steps to delete or anonymise it.

07 Data security

We apply reasonable technical and organisational measures to protect personal data against loss, misuse and unauthorised access, disclosure or alteration. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security of information sent over the internet.

08 Your rights

Subject to applicable Saudi data-protection law, including the Personal Data Protection Law (PDPL), you may have the right to:

  • request access to the personal data we hold about you;
  • request correction of inaccurate or incomplete data;
  • request deletion of your data in certain circumstances;
  • withdraw consent where processing is based on consent; and
  • object to or restrict certain processing.

To exercise any of these rights, contact us using the details on our contact page. We will respond in line with applicable law. You may also have the right to lodge a complaint with the competent supervisory authority in the Kingdom of Saudi Arabia.

09 Cookies and analytics

This website may use cookies and similar technologies to keep the site working, remember your preferences and understand how the site is used. You can control or delete cookies through your browser settings; disabling some cookies may affect how parts of the site function. Where we use analytics, it is to improve the website and our services.

Our website may link to third-party sites, such as vendor portals or mapping services. We are not responsible for the content or privacy practices of those sites, and we encourage you to review their own privacy policies.

11 International transfers

Where personal data is transferred or processed outside the Kingdom of Saudi Arabia — for example, by a hosting or service provider — we take steps to ensure it is handled in line with applicable Saudi data-protection requirements.

12 Children's privacy

This website and our services are directed at businesses and professionals, not children. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has provided us with personal data, please contact us and we will take appropriate steps to remove it.

13 Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The current version is always available on this page, with the effective date shown above. We encourage you to review it periodically.

14 Contact us

For any question or request relating to this Privacy Policy or your personal data, please reach us through our contact page. We will respond as required by applicable law.